Terms and Conditions


Return policy

Returns and refunds are an unpleasant business. First of all we'd like to say that we are so sorry that there's an issue with your Print and Petal product. We endeavour to remain positive and helpful throughout this process so please proceed with understanding and patience as we try to determine the best course of action with fairness to both of us.

Faulty items will be returned at buyers expense. Upon return of product in pre-discussed condition a refund of original payment will be deposited into a nominated account via bank transfer. Please allow a minimum of 2-3 days for this to be processed.

Change of Mind returns/refunds are not available on any orders.

There are no refunds or returns allowed on fresh flowers.

All refunds will be excluding shipping costs, original or otherwise. Refunds will not be given if products are returned in damaged condition beyond what was discussed so please take care to return our fragile items with love.

All refunds and returns must be requested within 3 calendar days of packages arrival. Due to the inherent delicate state of Print and Petal giftware no refund will be given after 3 calendar days. To avoid wear and tear please look after your items with great care. We require more time over the Christmas and New Year holiday period when we are closed.

Items may be exchanged if suitable terms are reached by both Print and Petal and the buyer.

To return your items please email me at sarah@printandpetal.co.nz

DO NOT send items back without emailing us first to avoid confusion.


Terms of service

These terms and conditions of service apply to all products that Print and Petal sells. When you buy products from this Shop, you agree to these terms.

To buy from our Shop, you must be 16 years of age or over.

You must agree to these terms. If you are buying on behalf of another organisation or company, you must have their authority to agree to these terms and to buy our products on their behalf.

We accept payment from your PayPal account if you have one.

We process all payments using PayPal’s secure payments system, which is subject to PayPal’s terms and conditions.

Our prices do not include delivery charges. For delivery, we charge the actual cost of postage and packaging, depending on scale and delicate nature of product, we may charge a slight handling fee.

Within New Zealand, delivery charges are variable between each product. You will be advised on your delivery fee before being charged. For some items, a flat rate delivery fee will be available. Outside New Zealand, charges range from NZ$65 - $300.

The delivery charges are calculated and displayed during the checkout process. Before you submit your order, you will see a summary that shows you:

The price of the product. This includes GST.

The delivery charge

The total cost of your purchase.

You should receive your order within 2 weeks of completing your order. If your order doesn’t arrive within a reasonable time, make sure to contact us via email sarah@printandpetal.co.nz

We send out orders on weekdays, excluding New Zealand public holidays. We are usually closed for 1 week over the Christmas and New Year holiday period.

If you have ordered a custom product, you will be advised on the delivery time frame personally.

Our prices are in New Zealand dollars.

We reserve the right to change our prices at any time.

We will send your receipt to the email address you supply when you place your order. Please make sure your email address is correct.

We comply with the provisions of New Zealand’s Consumer Guarantees Act.

We aim to keep information about the availability of our products up to date, but do not guarantee it will be.

If you order a product and we are unable to deliver it, we may choose to refund your order instead of processing and completing it.

You cannot buy products from our Shop and then reproduce, resupply, or resell them in any way.

We reserve the right to change these terms of service from time to time. We will notify you by posting the revised terms on our website. The terms on our website at the time of your purchase apply to that purchase.

The laws of New Zealand govern our Shop.

The Consumer Guarantees Act (CGA) and the Fair Trading Act apply to any purchase you make as an individual. Consumer guarantees for products has information about your rights under the CGA.


Privacy policy

We sometimes ask you for personal information when you use our website. Some examples are when you:

Buy a product from our Shop

Place a custom order

Enquire about wedding/event services

subscribe to our email newsletter

submit a form.

This information helps us answer your request. We’ll only use your information to provide products or services to you, or tell you about our products and services. We won’t give your information to a third party.

By giving us your information, you show that you accept this privacy policy.

We link to a number of other websites over which we have no control. A link to another site doesn’t mean we endorse all the content on that site. We’re not responsible for the content of these links or the privacy practices of other websites.